Wealth - Trust Services Referral Program Lead - Senior Vice President

The Trust Services Referral Program Lead has end-to-end responsibility for driving a consistent, sustainable and growth-driven trust referral platform across Wealth. The Trust Services Referral Program is a revenue-generating program leveraged by Wealth’s sales organization to drive value for Citi’s clients to meet their trust service needs.

• Supports planning, directing and coordination of day-to-day activities of running the Trust Services Referral Program.
• Identifies stakeholders in key organizations and build and manage relationships with each stakeholder.
• Responsible for metrics that drive governance, program success, and NNIA identification as a result of trust referrals.
• Collaborate skill set focusing on positive outcomes for client-facing roles (Bankers, Wealth Planners, Advisors).
• Support Advisors, Bankers, Wealth Planners, Relationship Managers and Financial Planners on understanding the Trust Referral process and procedures.
• Responsible for negotiating contracts with third-party trust providers and managing the relationship in adherence with Citi’s Third-Party Risk Management policy.
• Directs the creation of multiple work efforts and manage their alignment to business goals.
• Leads the facilitation and coordination of necessary technology platform enhancements to drive trust referral success.
• Leads the identification and drive resolution of issues, including those outside established programs of work.
• Drives adherence to program processes, procedures, methods, and standards for program delivery across Wealth business lines within multiple jurisdictions.
• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
• Responsible for engaging with Risk & Control, 2LOD, and 3LOD to address gaps, audits and exams.
• Partners with Senior Management to identify and mitigate resource gaps.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 8-10 years of experience in business-facing roles and strategic projects and/or program management
• Demonstrate a consistent track record having worked in collaboration with teams/cross-functional areas and large, strategic projects.
• Previous business-facing roles, consulting, technology and/or management
• Proven experience engaging external business relationships.
• BA, MBA are a plus.

• 401k
• life, accident, and disability insurance
• wellness programs

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