Business Analyst (BA) for Claims AI Projects

Business Analyst (BA) for Claims AI Projects- Fixed Term contract, London - Chubb External Careers

• Collaborate with business stakeholders to understand and document current claims processes, pain points, and opportunities for improvement.
• Elicit, analyze, and prioritize business requirements for AI-driven claims solutions.
• Translate business needs into functional and non-functional requirements for the technical team.
• Act as the primary liaison between business teams, data scientists, AI developers, and other technical teams.
• Facilitate workshops, meetings, and discussions to ensure alignment on project goals and deliverables.
• Communicate complex technical concepts in a clear and concise manner to non-technical stakeholders.
• Analyze existing claims workflows and identify areas where AI can add value (e.g., fraud detection, claims automation, predictive analytics).
• Develop process maps and recommend optimized workflows incorporating AI solutions.
• Work closely with AI and data science teams to define use cases, data requirements, and success metrics for AI models.
• Validate AI models and solutions to ensure they meet business requirements and deliver expected outcomes.
• Assist in project planning, timelines, and deliverables to ensure on-time delivery of Claims AI projects.
• Track and report on project progress, risks, and issues to stakeholders.
• Support the adoption of AI solutions by creating user guides, training materials, and conducting training sessions for end-users.
• Address user concerns and feedback to ensure smooth implementation and integration of AI solutions.
• Monitor the performance of AI solutions post-implementation and recommend enhancements based on user feedback and performance metrics.

• Strong understanding of claims processes and insurance industry practices.
• Familiarity with AI concepts such as machine learning, natural language processing, and predictive analytics.
• Proficiency in business analysis tools (e.g., JIRA, Confluence, Visio) and data visualization tools (e.g., Tableau, Power BI).
• Excellent communication, problem-solving, and analytical skills.
• Ability to work in a fast-paced, cross-functional team environment.

• 401k matching
• Health insurance
• Flight privileges

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