Supervisor, Agent Service

Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation. Assist Manager to prepare reports for daily operation / management reporting. Database management on temporary receipt for new request and replenishment, maintain stock keeping. Handle and deliver MPF documents with timely record update. Assist in UAT for new product / system enhancements. Provide ad-hoc support to the company from time to time. To assist the Manager to ensure BAU for daily operation is in good shape (onshore and offshore).

• Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc.
• Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation.
• Assist Manager to prepare reports for daily operation / management reporting.
• Database management on temporary receipt for new request and replenishment, maintain stock keeping.
• Handle and deliver MPF documents with timely record update.
• Assist in UAT for new product / system enhancements.
• Provide ad-hoc support to the company from time to time.
• To assist the Manager to ensure BAU for daily operation is in good shape (onshore and offshore).

• Three to five years of solid work experience preferably in one or more discipline in life administration on customer service and policy administration / servicing.
• Fluent in both oral and written English and Chinese. Mandarin is a must.
• Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms.
• University graduate preferred or matriculated with at least three years relevant working experience.
• Require to pass/already passed IIQE (Paper I, III and V), obtain agent license and fulfil CPD program
• Good service attitude and willing and able to work under pressure.

• Handle enquiries to all agents/brokers/distributors who contact the company by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc.
• Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation.
• Assist Manager to prepare reports for daily operation / management reporting.
• Database management on temporary receipt for new request and replenishment, maintain stock keeping.
• Handle and deliver MPF documents with timely record update.
• Assist in UAT for new product / system enhancements.
• Provide ad-hoc support to the company from time to time.
• To assist the Manager to ensure BAU for daily operation is in good shape (onshore and offshore).

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