DSHS ESA Public Benefits Specialist 1-3

DSHS ESA Public Benefits Specialist 1-3

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs
• Conduct intensive interviews and independently determine eligibility
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances
• Process all applications and case actions in accordance with federal and state requirements based on household income and size
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

• Conduct intensive interviews and independently determine eligibility
• Process applications received online and process all case actions using the appropriate computer programs
• Determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances
• Process all applications and case actions in accordance with federal and state requirements based on household income and size
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients

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