Sr. Customer Service Specialist

Sr. Customer Service Specialist, provides customer service and support to internal and external customers, acting as the first point of contact for all service matters related to the customer.

• Handle a high level of inbound and outbound calls, emails, faxes, and other communication channels
• Manage the full purchase order intake process
• Field and respond to all types of customer inquiries
• Handle customer complaints and process returned goods authorizations
• Recognize and resolve order entry errors
• Enter customer VPAs requests on behalf of the sales organization
• Serve as main point of contact between customers and field staff, accounting and shipping
• Develop and implement procedures, files, records, and follow-up systems
• Maintain and perform light leadership responsibilities
• Assist junior Customer Service Specialists in more complex situations and returns

• High School Diploma / GED OR an equivalent combination of education and work experience
• 2-4 years' experience interacting with both internal and external customers
• 2+ years of customer service experience in an office environment, including data and order entry
• Ability to adapt to changing work priorities and ability to maintain good working relationships
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook
• Previous experience and proficiency working with ERP/CRM programs

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• 401k matching
• Health insurance
• Flight privileges

Abbott is a global healthcare leader that helps people live more fully at all stages of life.