Clinical Specialist I, CPT - Tucson, AZ

Clinical Specialist, CPT – Tucson, AZ

• Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s)
• Assist Territory Managers in after-hours call support and activities
• Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers
• Proficient in complex programming, case support
• Works seamlessly with Territory Manager(s) allowing them increased selling time
• Fosters high trust relationships with customers, including the regional team members
• Conducts PCP work and educational in services, as directed
• Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting
• Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts
• Collects and studies information about new and existing products and monitors competitor sales, prices, and products
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices
• May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of all Abbott Chronic Pain Therapies product line
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
• Provides sales support, clinical in-services, training, and guidance to current or potential customers
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors
• Performs other related duties and responsibilities, on occasion, as assigned

• Associates Degree or technical certification; preferred Bachelor’s Degree
• 1 - 2 years’ work experience, strong preference collaborating with patients in clinical setting
• The ability to communicate, understand and educate clinical data in the Chronic Pain Therapies space
• Strong clinical skills
• Excellent organizational, time management and prioritizing skills
• Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization
• Capable of building strong working relationships with internal/external customers
• Capable of working unpredictable schedule that may occasionally change on short notice due to operating room schedule changes and or delays
• Accustomed to tight deadlines and managing multiple tasks
• Strong sense of urgency
• Ability to work in a highly matrixed and geographically diverse business environment
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment
• Ability to leverage and/or engage others to accomplish projects
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Multitasks, prioritizes, and meets deadlines in timely manner
• Capable of engaging customers in selling conversations as needed and as directed by Territory Manager
• Patient interaction experience within healthcare related environment (Physical Therapy, medical product sales, RN, LPN)
• Experience working in a broader enterprise/cross-division business unit model preferred
• 1-3 years’ experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• 401k matching
• Health insurance

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.