Senior Claim Specialist

Senior Claim Specialist - Chubb External Careers

• Manage personal and commercial property claims for CAT response and contingency support.
• Ensure thorough investigations with prompt identification of available coverages, recovery potential, fraudulent claim indicators, and loss exposure amounts.
• Utilize cost effective tools and resources, including evolving transformative digital technology options, to enhance client experiences and improve accuracy in claim outcomes.
• Conduct virtual inspections, through utilization of approved vendors and tools to assess and adjust a variety of personal and commercial property claim types.
• Effectively control the use, work product, and expenses when retaining any outside vendors.
• Maintain proactive action plans with utilization of effective diary practices that advance claims to accurate and timely resolution.
• Establish and maintain accurate and timely reserves, claim data, and file documentation throughout the life of the claim.
• Effectively evaluate relevant claim facts, contract language, and supporting documentation to make appropriate claim determinations and drive successful recovery outcomes.
• Adhere to all statutory and regulatory fair claims practices.
• Develop and maintain strong business relationships with internal and external customers.
• Successfully contribute to delivery of the team’s goals, objectives, and results.
• Provide superior client service while supporting workload surges in various business need areas, working weekends and/or extra hours on weekdays as needed.
• Complete desk re-inspections, subro reviews, and other duties as required.

• Full knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• An aptitude for evaluating, analyzing, and interpreting information.
• Excellent verbal and written communication skills.
• Innovative thinker with ability to multi-task, prioritize, and stay organized to meet objectives.
• Superior customer service skills, including strong ability to demonstrate empathy.
• Prior experience handling complex claims with large exposures.
• Demonstrated ability to successfully operate in multiple systems handling various claim types, while readily adapting to transformative practices and changes in technology.
• Ability to work well both independently and in effectively partnering with others to meet objectives in a team supportive environment.

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.