Claims & Customer Service Assistant

The Claims and Customer Service Assistant is responsible to support claims adjusters/examiners while process claims and handle a variety of other administrative responsabilities for senior staff members to ensure accuracy and timely processing.

• Receive, collect and organize all relevant documents to set up new claims, process mail, input notes/diary entry using the claims system in accordance with company policies and guidelines to provide timely service.
• Communicate with adjusters, claimants, the insured, and other relevant parties to ensure accurate registry of new claims.
• Handle all telephone inquiries regarding claims and provide information as requested, including explain the process of submitting a claim to a customer.
• Manage some administrative duties like scheduling meetings/travel and complete company reports as required.
• Process payments, as authorized.
• Perform special projects and other related duties as assigned.

• Bachelor’s Degree in Business Administration, preferable.
• Excellent communication, telephone and problem solving skills.
• Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.
• Proficiency in MS Office (Word, Excel and Power Point).
• Intermediate knowledge of the structure and content of the English and Spanish Language.

• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.