Insurance Technician Supervisor (Insurance Technician 4) (Non-Perm) (Internal Only)

The Non-perm Insurance Technician Supervisor (IT4) will supervise lower-level Insurance Technicians who are the first point of contact for thousands of consumers every year who call the Consumer Help Line.

• Conducts job analyses and identifies duties for subordinate job descriptions to ensure that the Support Unit is being managed to its full capacity.
• Coordinates with the Management Analyst 4 and HR, as appropriate, to develop and manage the recruitment and selection process, which includes making sound hiring recommendations.
• Develops performance expectations and conducts performance evaluations, including individual development and training plans.
• Assigns, plans, instructs, and checks the work of assigned staff.
• Coaches and recognizes staff for their performance accomplishments.
• Works with CAP unit supervisors to provide optimal scheduling in order to maximize resources, provide backup coverage, and ensure excellent customer service.
• Collects and analyzes call data, conducts research and produces routine data summaries and narrative reports using a variety of methods for supervisory and managerial staff in the Consumer Advocacy Program.
• Assists Management Analyst 4 with reporting duties ranging from complaint data and public records, maintaining records and intranet pages and conducting outreach coordination tasks.

• Two (2) years of experience as an Insurance Technician 3 or two (2) years of full-time relevant experience performing complex customer service, compliance, or technical assistance at a level comparable to state classifications such as Consumer Program Specialist 1, Customer Service Specialist 3, Program Specialist 2, or Professional Licensing Representative 1.
• OR Five (5) years (full-time equivalent) of progressively responsible experience providing customer service or technical assistance in regulated, high-volume, or detail-oriented environments — such as insurance, healthcare, utilities, telecommunications, financial services, or similar fields.

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician Supervisor (Insurance Technician 4) position.