APAC & EMEA ACI Subject Matter Expert

APAC & EMEA ACI Subject Matter Expert - Chubb External Careers

• Expert Troubleshooting: Act as the primary expert resource for complex troubleshooting related to Cisco ACI and associated data center technologies, providing insights and resolutions for high-impact issues.
• Training and Development: Ensure operational teams are thoroughly trained on new technologies and best practices, facilitating workshops and training sessions to enhance team capabilities.
• Governance and Standards: Maintain and enforce governance on infrastructure standards and policies, ensuring compliance and consistency across the APAC and EMEA regions
• Collaboration with SRE: Work closely with Site Reliability Engineering (SRE) teams to automate manual operational tasks, enhancing efficiency and reliability within our data center environment
• Engineering Assistance: Assist the engineering team in updating standards and monitoring changes to architecture, providing guidance to ensure adherence to best practices
• Documentation: Develop and maintain comprehensive documentation, including playbooks and standard operating procedures, to support operational excellence and knowledge sharing
• Stakeholder Engagement: Collaborate with cross-functional teams and stakeholders to address requirements and ensure that technical solutions align with business objectives.

• Minimum 5- 10 years extensive experience as an ACI Subject Matter Expert with a proven track record of system-wide implementations within Cisco ACI environments.
• Strong working knowledge of Data Center LAN technologies, including fabric switching, load balancing, DNS/DHCP, zoning, and segmentation.
• Deep understanding of routing protocols, specifically IGP/BGP, and experience with traffic engineering principles.
• Proven ability to troubleshoot complex networking issues and lead incident resolution efforts effectively.
• Scripting Skills: Proficiency in scripting, with a strong focus on Ansible and JSON; additional scripting skills in other languages are a plus.
• Hands-on experience with APIC (Application Policy Infrastructure Controller) and NexusBoard in the ACI environment.
• Exceptional communication and presentation skills, with the ability to convey technical concepts clearly to technical and non-technical stakeholders.
• Relevant certifications (e.g., CCNP Data Center, CCIE, Cisco ACI Specialist) are highly desirable.
• Experience working in a multinational team environment, particularly within APAC and EMEA regions.

• Expert Troubleshooting
• Training and Development
• Governance and Standards
• Collaboration with SRE
• Engineering Assistance
• Documentation
• Stakeholder Engagement

Chubb Asia Pacific PTE LTD d/b/a Chubb Business Services