DSHS ESA Case Planning and Support Specialist

The Economic Services Administration (ESA), Community Services Division has an exciting opportunity for a Case Planning and Support Specialist, also known as a Public Benefits Specialist 4.

• Conducts Workfirst Orientation for Community Services division programs
• Determines client eligibility and appropriateness for public assistance programs
• Screens and refers clients for more intensive services such as: Domestic violence, substance abuse, mental health, employment and training services
• Develops and updates case plans
• Identifies, analyzes and discusses client circumstances and refers to community resources and contractors to remove barriers and to support employment
• Assesses the need for and authorizes appropriate support services
• Analyzes and verifies complex documents and to determine appropriate programs and service options available to clients

• Exceptional understanding of eligibility, Community Services Division processes and appropriate computer programs (ACES, ACES Online, Barcode, e-Jas, ICMS, Washington Connections)
• Duties require extensive and specialized financial knowledge as well as ability to interpret public laws and policies and the ability to make independent decisions
• Must possess extensive knowledge of Washington Administrative Code (WAC) and procedural manuals needed to determine eligibility for all programs administered by CSD
• Must possess excellent communication skills both oral and written and provide outstanding customer service by phone

• Conducts Workfirst Orientation for Community Services division programs
• Determines client eligibility and appropriateness for public assistance programs
• Screens and refers clients for more intensive services such as: Domestic violence, substance abuse, mental health, employment and training services
• Develops and updates case plans
• Identifies, analyzes and discusses client circumstances and refers to community resources and contractors to remove barriers and to support employment
• Assesses the need for and authorizes appropriate support services
• Analyzes and verifies complex documents and to determine appropriate programs and service options available to clients

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